You can sign up using a valid e-mail address.

You don't need an account in order to shop on our website. You only need to provide a valid e-mail address as your contact information at checkout, so we can stay in touch regarding the status of your order.

Though we would recommend you to create an account and sign up to our newsletter, so you can be the first to know when we have news and offers.

To make changes to your contact information or addresses, please visit your Account Page. Please note that changes to your addresses will not affect previous orders.

As most of our products are made with natural materials and craftsmanship, there may be slight differences, which make each piece unique. Our products are photographed in highest quality to represent the actual appearance with highest accuracy. Though, colors may slightly vary due to lighting conditions or your monitor.

We do accept credit cards and debit cards with a Mastercard, Visa or American Express label as well as international wire transfer. Depending on your bank, you may also opt for installments and split the total amount into smaller monthly payments.

Our products are available to all regions within United States, Canada, United Kingdom and Germany. Our website will be available in other markets very soon. Though we already have the capability to ship worldwide, so until then you may contact us to ask for delivery to another country.

We notify you via e-mail throughout the whole order and delivery process. If you have a member account, you can also log in to review your order status. For more information, you can always contact us.

We work hard at Happy Place to make sure you receive your products in the shortest possible time. Lead times of all of our products are indicated on product pages underneath the 'Shipping' tab.

If there is more than a single product in your order, the delivery time will be calculated based on the product with the longest lead time, as all products will be delivered within the same shipment.

If your order has not yet been fulfilled or has not started production, you can contact us to make changes to it. However, if your order has already started production or has been fulfilled, we are unable to process change requests.

For refundable items, you can return your goods within 14 days following the delivery date and place a new order. Please visit our Refund Policy page for more information.

If your order has not yet been fulfilled or has not started production, you can contact us to cancel it. However, if your order has already started production or has been fulfilled, we are unable to process cancellation requests.

For refundable items, you can return your goods within 14 days following the delivery date and place a new order. Please visit our Refund Policy page for more information.

We care for you and your Happy Place experience! Once you receive your package, if there is anything that doesn't satisfy you, please contact us first, and we will do our best to help.

We care for you and your Happy Place experience! Once you receive your package, if there is anything that doesn't satisfy you, please contact us first, and we will do our best to help. If you are still willing to return your item(s), then that's fine! We accept returns that comply with the following conditions:

- The item must be classified as a returnable product. You can check if a product is returnable on product pages underneath the 'Shipping' tab. Made to order products are not returnable.

- The item must be a standard item with no customization or personalization on the product.

- The item must be unused, in the same condition as you received it.

- A return shipping request should be submitted within the first 14 days after receiving your item.

- Returned items should be shipped within 14 days of receiving the return label.

*Please note that return shipping costs are non-refundable. Once your return is approved, we refund your total order amount minus return shipping costs.

Please visit our Refund Policy for more information.

First, please check if your item is eligible for a return following the checklist provided in the previous answer.

If your item is eligible for a return, log in to register your request.

Once your request is approved, you will receive a return shipping label in your inbox. Pack the item back in its original package for a damage free transportation. Ship your item within the first 14 days after receiving your return shipping label.

We will process a refund once our warehouse receives the returned item and approves it's in its original condition.